1. Who we are and what this policy covers
Vantage Actual LLC, an Ohio limited liability company, develops GroupReady and operates vantageactual.com. This policy explains how we handle information in connection with this website, the GroupReady iPhone and iPad app, and company or product-support communications. “We,” “us,” and “our” refer to Vantage Actual LLC.
GroupReady is designed for adults who facilitate adult behavioral-health groups. It is a facilitator-support tool. It does not provide a participant account system or store clinical records. You can contact us about this policy at support@vantageactual.com.
2. Information in GroupReady
The app’s curriculum is bundled on the device. GroupReady does not require a GroupReady account and does not operate a cloud backend. It has no participant profiles, attendance database, case notes, or storage of participant worksheet answers. We do not receive the content of your group discussions.
GroupReady stores app preferences, favorites, optional recent-group history, onboarding choices, and scheduled-group information locally. A schedule entry can include a selected topic, session duration, date and time, an optional reminder, and a ready marker. It is not a participant roster or treatment record.
Searches and the current session and timer are temporary app state. The app does not send your local favorites, history, schedule, searches, or session content to Vantage Actual. It has no advertising SDK, custom analytics system, third-party crash-reporting SDK, or runtime AI service processing your information.
Optional reminders use your device’s notification system after you grant permission. You can change notification permission in device Settings and edit or remove scheduled reminders in GroupReady. The app does not need participant details for reminders.
3. Apple purchases and services
Apple handles App Store downloads, payment processing, subscriptions, refunds, and Apple Account information. GroupReady uses Apple’s StoreKit services to obtain product information and check verified purchase entitlements on the device. Purchases and restoring access may require a network connection. Vantage Actual does not receive your payment-card details.
Apple makes purchase, refund, subscription, and certain aggregate reports available to developers under its own practices and user settings. Those reports do not give us access to your local GroupReady schedule, favorites, or participant information. See Apple’s App Store privacy information for details about Apple’s processing and your choices.
Your device or organization may include app-local information in Apple backups or device-management arrangements. GroupReady does not run its own cloud backup or synchronization service. Those arrangements are controlled by you, Apple, or your organization.
5. Website requests and cookies
The website has no visitor accounts, contact forms, advertising pixels, behavioral analytics, session replay, embedded social feeds, or third-party font downloads. Our website code does not set cookies or use browser storage to track visitors. We do not track you across unrelated websites or build advertising profiles.
Cloudflare delivers and protects this website. To process a request, it receives technical information such as your IP address, requested URL, browser or device information, request time, and security-related details. Cloudflare may process network and security logs and, when a security challenge is necessary, use security-related cookies. These functions are separate from advertising tracking. See Cloudflare’s privacy policy.
We use technical information available to us only to operate, troubleshoot, and protect the website and address misuse. Our practices do not change in response to a browser’s Do Not Track or Global Privacy Control signal because we do not sell personal information, share it for cross-context behavioral advertising, or conduct that tracking.
6. Information you send us
If you email us, we receive your email address, the message, any name or contact details you include, and attachments you choose to send. We use that information to respond to your inquiry, provide product support, investigate reported problems, and keep necessary business records. Business email is provided through Google Workspace.
Please send only the information needed to explain the issue, such as the app version, device type, and a description of the problem. Remove identifying information from screenshots. Do not send participant names, dates of birth, medical-record information, treatment details, protected health information, or other identifying clinical information. Email support is not a treatment or emergency service.
7. How information is used and disclosed
We do not sell personal information or disclose it for targeted advertising. Information sent to us or processed for this website may be handled by service providers that supply hosting, security, or business email for those purposes. We do not give those providers your local GroupReady content.
We may disclose information when reasonably necessary to comply with law or lawful process, protect someone’s safety, address fraud or misuse, or establish or defend legal rights. If the business or relevant assets are transferred, related business records may be transferred with appropriate protections and any notice required by law.
Where data-protection law requires a legal basis, we process information to respond to requests or perform a contract with you, for legitimate interests in operating and securing the business, to meet legal obligations, or with consent when required. We do not use a general statement of consent to justify unrelated processing.
8. Retention and deletion
Local GroupReady information stays on your device until it is cleared, changed, or removed. Use the app’s saved-data controls to clear supported preferences, favorites, or history, and delete schedule entries you no longer need. Deleting the app ordinarily removes its local app data; offloading an app, keeping a device backup, or retaining exported files can preserve separate copies. Manage those copies through the relevant device or service.
We retain support correspondence and related business records for as long as reasonably needed to resolve the inquiry, maintain necessary records, handle repeat issues, and meet legal obligations. The appropriate period depends on the purpose, sensitivity, and legal requirements. We delete or de-identify information when it is no longer needed; records subject to a legal hold may be kept longer.
Hosting and email providers may retain security, operational, and backup information under their service terms and configured retention processes. We do not promise that every provider copy can be removed immediately. You can request deletion of personal information you sent us by contacting support@vantageactual.com. We cannot remotely access or delete the app-local information on your device.
9. Protecting information
We use reasonable measures appropriate to the information and services involved, including encrypted website connections and limiting access to business information. No website, device, email system, or transmission method is completely secure. Protect your device and email account and follow your organization’s information-security policies.
GroupReady is not a system for receiving or maintaining protected health information. We do not claim that the app or this website is HIPAA certified or appropriate for storing clinical records.
10. Your choices and privacy rights
Depending on where you live and which laws apply, you may have rights to request access to, correction of, deletion of, or a copy of personal information we hold; object to or restrict certain processing; withdraw consent where processing relies on it; and appeal a denied request. These rights can be subject to legal exceptions. We do not discriminate against you for exercising applicable privacy rights.
Send requests to support@vantageactual.com, identifying the request and the email address used to contact us. We may request information reasonably necessary to verify your identity or an authorized agent’s authority. Please do not send identification documents or clinical records unless we explain a specific need through a suitable process. We will respond within the period required by applicable law and explain any denial and available appeal process.
Residents of California and other U.S. states may have rights under their state’s privacy laws where those laws apply to our activities. We do not claim that every state privacy law applies to this small business. Our no-sale and no-targeted-advertising practices apply to all visitors.
If applicable law permits, you may raise a complaint with your data-protection or consumer-protection authority. Contacting us first does not limit that right.
11. International visitors
Vantage Actual LLC is based in the United States. Our hosting and email providers operate internationally, so website requests and information you send us may be processed in the United States and other countries. Local GroupReady information is not transferred to us merely because you use the app outside the United States.
Privacy laws in those countries may differ from those where you live. Where applicable law requires protections for a transfer, the transfer must meet those requirements. Contact us with questions about the providers and protections relevant to your information.
12. Children
Our products and company website are directed to adult facilitators and business users, not children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has sent us personal information, contact us so we can investigate and delete it where required. The app’s adult-group materials are not designed as a child-directed service.
13. Changes to this policy
We will post changes on this page and update the effective date. For material changes, we will provide additional notice where required by law, such as a prominent notice on this website or an in-app notice when appropriate. A change to this policy does not itself authorize materially different handling of information where further consent is required.
14. Contact
For privacy questions or requests, contact Vantage Actual LLC, Ohio, United States, at support@vantageactual.com. For product help, visit Support & Contact.